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- SimpleHelp Customised Email Templates
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The templates folder contains the original email template files.

NOTE: These files will be replaced on a server update!

The configuration/templates folder contains customised
email templates. To customise email templates copy the directory
structure from here to the configuration/templates folder prior
to customising them.

For example, to customise the Technician Login event template, 
do the following:

1) Copy the file: 
	templates/technician/login.default 
to the configuration folder:
	configuration/templates/technician/login.default
	
2) Customise the file: 
	configuration/templates/technician/login.default



The templates within these folders allow you to customise the notification emails 
sent by the SimpleHelp server, and the technician and customer activity logs generated.

The four templates within the 'customer' folder represent the four different customer
generated email notifications when:
1) A customer logs into SimpleHelp
2) A customer leaves SimpleHelp
3) A customer joins a help session with a technician
4) A customer leaves a help session with a technician

Similarly, the four templates within the 'technician' folder represent the four different 
technician generated email notifications when:
1) A technician logs into SimpleHelp
2) A technician logs out of SimpleHelp
3) A technician joins a help session with a customer
4) A technician leaves a help session with a customer

The templates in the 'logs' folder contain the entries for the customer activity
logs (cust_activity) and the technician activity logs (tech_activity).

Variables within the template are delimited as ${...} where ... represents the variable name.

Variables:
   ${Date} - the date of the event
   ${Time} - the time of the event
   ${Duration} - the elapsed time
   ${Technician} - the human readable technician name 
   ${CustomerInfo} - the classic list of all customer info, on a single line
   
   and you can specify any customer-specific parameter as configured in 
   the simplehelpdetails.txt file, such as:
   
   ${Name} - customer name // The only default
   ${Company} - company
   ...